FA
Fiona A
1 reviews | Active since Oct 2011
08 Jul 2024, 11:48
Horrible service
Very poor service. Absolutely horrible. Logged a claim about a leaking pipe in my bathroom on the 12 June 2024. For the past 2 weeks they have been escalating the claim to the underwriters but I still have no answer about whether they will cover the claim or not. I've called numerous times and they cannot even give me a contact number for the underwriter. They have promised to send me a claim number and I am still waiting for that. It seems this is the only way I will get an answer. Please contact me regarding the claim
Helpful (0)
Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
08 Jul 2024, 12:20Hello Fiona
Thank you for contacting us. We apologise for this unpleasant experience. We will ensure a consultant calls you today.
Warm regards,
BetterSure
Thank you for contacting us. We apologise for this unpleasant experience. We will ensure a consultant calls you today.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply08 Jul 2024, 12:20
Official
Hello Fiona
Thank you for contacting us. We apologise for this unpleasant experience. We will ensure a consultant calls you today.
Warm regards,
BetterSure
Thank you for contacting us. We apologise for this unpleasant experience. We will ensure a consultant calls you today.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
09 Jul 2024, 12:53Hello Fiona
Our consultant informed us they've contacted you and authorised the claim.
Please let us know if there is anything else we can assist with.
Warm regards,
BetterSure
Our consultant informed us they've contacted you and authorised the claim.
Please let us know if there is anything else we can assist with.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply09 Jul 2024, 12:53
Official
Hello Fiona
Our consultant informed us they've contacted you and authorised the claim.
Please let us know if there is anything else we can assist with.
Warm regards,
BetterSure
Our consultant informed us they've contacted you and authorised the claim.
Please let us know if there is anything else we can assist with.
Warm regards,
BetterSure
FA
Fiona A's updateReviewer Update
17 Jul 2024, 06:04Funny story. I received an email on 14 July with a rejection letter from the insurance company. 3 days before this they said they would pay. Then I get a letter of rejection. Please contact me and send me the call recordings for the 8 July
FA
Fiona A's update17 Jul 2024, 06:04
Reviewer Update
Funny story. I received an email on 14 July with a rejection letter from the insurance company. 3 days before this they said they would pay. Then I get a letter of rejection. Please contact me and send me the call recordings for the 8 July
BetterSure Financial Consultants's replyOfficial
17 Jul 2024, 07:15Good morning Fiona,
Let us look into this for you to get behind the reason why you have received conflicting feedback and to sort it out this morning still.
Warm regards
BetterSure
Let us look into this for you to get behind the reason why you have received conflicting feedback and to sort it out this morning still.
Warm regards
BetterSure
BetterSure Financial Consultants's reply17 Jul 2024, 07:15
Official
Good morning Fiona,
Let us look into this for you to get behind the reason why you have received conflicting feedback and to sort it out this morning still.
Warm regards
BetterSure
Let us look into this for you to get behind the reason why you have received conflicting feedback and to sort it out this morning still.
Warm regards
BetterSure