Horrible Insurance Company

In February 2022 my fridge broke down so I contacted BetterSure to make a claim. They sent out their assessor 4 days after I made my claim and after multiple follow up calls. The assessor’s conclusion was that the fridge was damaged beyond repair by a power surge. This was communicated to BetterSure and I was told that I would get a payout. It’s been nearly 3 months and I haven’t received anything. I had to buy myself another fridge 100% out of my own pocket. When I follow up on the payout all I get is the famous “Someone will call you back”, but they never do. And I follow up every week.

I wouldn’t recommend BetterSure Insurance to anyone. They are very dishonest and provide false cover. Your monthly premiums will go straight down the drain. Its better to look else where for insurance or open a savings account for rainy days because BetterSure isn’t interested in customer satisfaction at all.

Pathetic!