Horrible Claim Experience

When I was approved for a loan these guys called me with a good quote on my building policy and I decided to add household contents to the homeowners policy, because they placed themselves to be part of better bond which I had an amazing experience with. This past week has been hell trying to get a claim approved, this is the worst company and I would tell everyone to stay away from, it's hard to get anyone to call you back, and how does it make sense to get a claim approved within 5 to 7 business days and then take another 5 to 7 days to pay out. This is just ridiculous especially if someone had an emergency like I am