Horrible and Unprofessional Service

I'm so furious with these people. We had Home insurance with Standard bank previously and they called made everything sound all green grass and roses. I did put a claim in for our toilet system on 8th April have been calling and mailing them none stop ... then eventually the appointed a plumber which they rejected the claim also not informing us ... again I have been calling and mailing ... I do understand the country is in pandemic due to covid 19 but the service is pathetic yet they quick to deduct every month their installment. ¹