Heavy storm damage claim

Nature of claim; Storm Damage on my residential property Date of claim lodged; 20 September 2023 Response to Claim; 48 hours following countless times calling to follow up on my claim. Service provider assessment of the claim; 23 September 2023 Outcome following the Service provider estimates of the repair to the damage experience; rejected. Possible reasons rejection of claim; poor construction workmanship, poor maintenance of the property. Request for internal assessor to verify my claim and his attedance to assess; 16 October 2023. I am still waiting for the final outcome of the claim since the initial date of lodging 21 September 2023. My property doesn't have a roof, exposed to nature element and now the ceiling is damaged due to rain. Stronger rain fall expected soon "bettersure" is being better worst experience ever.