GM
Grant M
1 reviews | Active since Nov 2022
10 Dec 2025, 16:22
Greedy insurance
******* insurance, been paying consistently and on time, when I need help and process a claim it gets rejected. Happy to walk away and seek elsewhere.
Helpful (0)
Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
11 Dec 2025, 08:10Hello Grant,
We truly regret that your recent experience with us has left you feeling frustrated and disappointed to the point of cancelling your policy.
Your claim was assessed carefully, and the rejection was based on the condition of the tiled roof, which unfortunately reflected a lack of ongoing maintenance.
The purpose of insurance is to provide protection against sudden, unforeseen events, those moments we cannot predict or prevent. When damage results from gradual wear, deterioration, or maintenance issues, it falls outside the scope of what insurance is designed to cover, and this is a universal policy condition in the industry.
We deeply value the trust you placed in us and are saddened to see you cancel your policy. Should you ever wish to reconsider, we would welcome the opportunity to support you again.
Warm regards,
BetterSure
We truly regret that your recent experience with us has left you feeling frustrated and disappointed to the point of cancelling your policy.
Your claim was assessed carefully, and the rejection was based on the condition of the tiled roof, which unfortunately reflected a lack of ongoing maintenance.
The purpose of insurance is to provide protection against sudden, unforeseen events, those moments we cannot predict or prevent. When damage results from gradual wear, deterioration, or maintenance issues, it falls outside the scope of what insurance is designed to cover, and this is a universal policy condition in the industry.
We deeply value the trust you placed in us and are saddened to see you cancel your policy. Should you ever wish to reconsider, we would welcome the opportunity to support you again.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply11 Dec 2025, 08:10
Official
Hello Grant,
We truly regret that your recent experience with us has left you feeling frustrated and disappointed to the point of cancelling your policy.
Your claim was assessed carefully, and the rejection was based on the condition of the tiled roof, which unfortunately reflected a lack of ongoing maintenance.
The purpose of insurance is to provide protection against sudden, unforeseen events, those moments we cannot predict or prevent. When damage results from gradual wear, deterioration, or maintenance issues, it falls outside the scope of what insurance is designed to cover, and this is a universal policy condition in the industry.
We deeply value the trust you placed in us and are saddened to see you cancel your policy. Should you ever wish to reconsider, we would welcome the opportunity to support you again.
Warm regards,
BetterSure
We truly regret that your recent experience with us has left you feeling frustrated and disappointed to the point of cancelling your policy.
Your claim was assessed carefully, and the rejection was based on the condition of the tiled roof, which unfortunately reflected a lack of ongoing maintenance.
The purpose of insurance is to provide protection against sudden, unforeseen events, those moments we cannot predict or prevent. When damage results from gradual wear, deterioration, or maintenance issues, it falls outside the scope of what insurance is designed to cover, and this is a universal policy condition in the industry.
We deeply value the trust you placed in us and are saddened to see you cancel your policy. Should you ever wish to reconsider, we would welcome the opportunity to support you again.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
11 Dec 2025, 08:11Hello Grant,
We truly regret that your recent experience with us has left you feeling frustrated and disappointed to the point of cancelling your policy. We sincerely hope you will reconsider that decision.
Your claim was assessed carefully, and the rejection was based on the condition of the tiled roof, which unfortunately reflected a lack of ongoing maintenance.
The purpose of insurance is to provide protection against sudden, unforeseen events, those moments we cannot predict or prevent. When damage results from gradual wear, deterioration, or maintenance issues, it falls outside the scope of what insurance is designed to cover, and this is a universal policy condition in the industry.
We deeply value the trust you placed in us and are saddened to see you cancel your policy. Should you ever wish to reconsider, we would welcome the opportunity to support you again.
Warm regards,
BetterSure
We truly regret that your recent experience with us has left you feeling frustrated and disappointed to the point of cancelling your policy. We sincerely hope you will reconsider that decision.
Your claim was assessed carefully, and the rejection was based on the condition of the tiled roof, which unfortunately reflected a lack of ongoing maintenance.
The purpose of insurance is to provide protection against sudden, unforeseen events, those moments we cannot predict or prevent. When damage results from gradual wear, deterioration, or maintenance issues, it falls outside the scope of what insurance is designed to cover, and this is a universal policy condition in the industry.
We deeply value the trust you placed in us and are saddened to see you cancel your policy. Should you ever wish to reconsider, we would welcome the opportunity to support you again.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply11 Dec 2025, 08:11
Official
Hello Grant,
We truly regret that your recent experience with us has left you feeling frustrated and disappointed to the point of cancelling your policy. We sincerely hope you will reconsider that decision.
Your claim was assessed carefully, and the rejection was based on the condition of the tiled roof, which unfortunately reflected a lack of ongoing maintenance.
The purpose of insurance is to provide protection against sudden, unforeseen events, those moments we cannot predict or prevent. When damage results from gradual wear, deterioration, or maintenance issues, it falls outside the scope of what insurance is designed to cover, and this is a universal policy condition in the industry.
We deeply value the trust you placed in us and are saddened to see you cancel your policy. Should you ever wish to reconsider, we would welcome the opportunity to support you again.
Warm regards,
BetterSure
We truly regret that your recent experience with us has left you feeling frustrated and disappointed to the point of cancelling your policy. We sincerely hope you will reconsider that decision.
Your claim was assessed carefully, and the rejection was based on the condition of the tiled roof, which unfortunately reflected a lack of ongoing maintenance.
The purpose of insurance is to provide protection against sudden, unforeseen events, those moments we cannot predict or prevent. When damage results from gradual wear, deterioration, or maintenance issues, it falls outside the scope of what insurance is designed to cover, and this is a universal policy condition in the industry.
We deeply value the trust you placed in us and are saddened to see you cancel your policy. Should you ever wish to reconsider, we would welcome the opportunity to support you again.
Warm regards,
BetterSure
GM
Grant M's updateReviewer Update
11 Dec 2025, 12:00Good day,
I do not agree with the reasoning provided.Your assessor indicated that the construction of the house may have involved tiles being placed on top of each other, which is a matter of how the property was originally built and not related to ongoing maintenance. Furthermore, if your judgment is that the rain entered the house because the tiles had shifted, I must ask: how can one reasonably determine when such tiles shifted?During the recent severe storm, the wind was strong enough to blow off the side skirting of the roof. It is entirely plausible that the tiles shifted during this event. As a homeowner, I cannot be expected to monitor the roof tiles on a daily basis, nor could anyone reasonably predict or prevent such storm damage. To classify this as a maintenance issue is unfounded.My ceiling was damaged as a direct result of the storm. I have never experienced leakage from the roof prior to this incident, which clearly demonstrates that the cause was the storm itself. A fair and reasonable approach would have been to address the storm related damage first, and then advise on any further preventative steps. Only if those steps were ignored and a similar claim arose could maintenance be considered a factor.Your rejection appears to rely on assumptions rather than evidence, and it disregards the obvious fact that the storm was the cause of the damage.
I do not agree with the reasoning provided.Your assessor indicated that the construction of the house may have involved tiles being placed on top of each other, which is a matter of how the property was originally built and not related to ongoing maintenance. Furthermore, if your judgment is that the rain entered the house because the tiles had shifted, I must ask: how can one reasonably determine when such tiles shifted?During the recent severe storm, the wind was strong enough to blow off the side skirting of the roof. It is entirely plausible that the tiles shifted during this event. As a homeowner, I cannot be expected to monitor the roof tiles on a daily basis, nor could anyone reasonably predict or prevent such storm damage. To classify this as a maintenance issue is unfounded.My ceiling was damaged as a direct result of the storm. I have never experienced leakage from the roof prior to this incident, which clearly demonstrates that the cause was the storm itself. A fair and reasonable approach would have been to address the storm related damage first, and then advise on any further preventative steps. Only if those steps were ignored and a similar claim arose could maintenance be considered a factor.Your rejection appears to rely on assumptions rather than evidence, and it disregards the obvious fact that the storm was the cause of the damage.
GM
Grant M's update11 Dec 2025, 12:00
Reviewer Update
Good day,
I do not agree with the reasoning provided.Your assessor indicated that the construction of the house may have involved tiles being placed on top of each other, which is a matter of how the property was originally built and not related to ongoing maintenance. Furthermore, if your judgment is that the rain entered the house because the tiles had shifted, I must ask: how can one reasonably determine when such tiles shifted?During the recent severe storm, the wind was strong enough to blow off the side skirting of the roof. It is entirely plausible that the tiles shifted during this event. As a homeowner, I cannot be expected to monitor the roof tiles on a daily basis, nor could anyone reasonably predict or prevent such storm damage. To classify this as a maintenance issue is unfounded.My ceiling was damaged as a direct result of the storm. I have never experienced leakage from the roof prior to this incident, which clearly demonstrates that the cause was the storm itself. A fair and reasonable approach would have been to address the storm related damage first, and then advise on any further preventative steps. Only if those steps were ignored and a similar claim arose could maintenance be considered a factor.Your rejection appears to rely on assumptions rather than evidence, and it disregards the obvious fact that the storm was the cause of the damage.
I do not agree with the reasoning provided.Your assessor indicated that the construction of the house may have involved tiles being placed on top of each other, which is a matter of how the property was originally built and not related to ongoing maintenance. Furthermore, if your judgment is that the rain entered the house because the tiles had shifted, I must ask: how can one reasonably determine when such tiles shifted?During the recent severe storm, the wind was strong enough to blow off the side skirting of the roof. It is entirely plausible that the tiles shifted during this event. As a homeowner, I cannot be expected to monitor the roof tiles on a daily basis, nor could anyone reasonably predict or prevent such storm damage. To classify this as a maintenance issue is unfounded.My ceiling was damaged as a direct result of the storm. I have never experienced leakage from the roof prior to this incident, which clearly demonstrates that the cause was the storm itself. A fair and reasonable approach would have been to address the storm related damage first, and then advise on any further preventative steps. Only if those steps were ignored and a similar claim arose could maintenance be considered a factor.Your rejection appears to rely on assumptions rather than evidence, and it disregards the obvious fact that the storm was the cause of the damage.
BetterSure Financial Consultants's replyOfficial
11 Dec 2025, 13:45Hello Grant,
Thank you for sharing your perspective on the matter. We understand the frustration this situation has caused and wish to clarify the basis of our assessment.
Our assessor’s findings indicate that no ingress of water would have occurred had the roof valleys been constructed in accordance with building regulations and subsequently cleaned and maintained.
During inspection, it was noted that you had not performed any roof maintenance during the 1.5 years of residence, as no leaks had previously occurred. However, the valleys were severely obstructed by old tree debris and dust, and several edge tiles were unsecured, impeding proper rainwater flow.As a result, rainwater overflowed from all four valleys, causing ingress into the living room, dining room, and study.
While we acknowledge the severity of the recent storm and the damage it caused to the roof's side skirting, the inspection confirmed that the condition of the valleys and the unsecured tiles were contributing factors. These issues are consistent with maintenance-related concerns rather than sudden, unforeseen storm damage.We appreciate your point that homeowners cannot reasonably monitor roof tiles daily. However, regular inspection and maintenance of roofing structures, particularly valleys, are essential to ensure compliance with building standards and to prevent water penetration during adverse weather. We also encourage new homeowners to inspect their properties before occupancy to ensure they have a clear, complete picture of the house they are buying, inside and out.
Although you had not experienced leakage before this incident, the inspection findings indicate that the roof's underlying condition contributed to the damage. For this reason, the claim has been assessed as a maintenance matter rather than storm-related damage.
We understand this outcome is disappointing and assure you that our intention is not to dismiss your experience; instead, we are applying the policy terms consistently.
Warm regards,
BetterSure
Thank you for sharing your perspective on the matter. We understand the frustration this situation has caused and wish to clarify the basis of our assessment.
Our assessor’s findings indicate that no ingress of water would have occurred had the roof valleys been constructed in accordance with building regulations and subsequently cleaned and maintained.
During inspection, it was noted that you had not performed any roof maintenance during the 1.5 years of residence, as no leaks had previously occurred. However, the valleys were severely obstructed by old tree debris and dust, and several edge tiles were unsecured, impeding proper rainwater flow.As a result, rainwater overflowed from all four valleys, causing ingress into the living room, dining room, and study.
While we acknowledge the severity of the recent storm and the damage it caused to the roof's side skirting, the inspection confirmed that the condition of the valleys and the unsecured tiles were contributing factors. These issues are consistent with maintenance-related concerns rather than sudden, unforeseen storm damage.We appreciate your point that homeowners cannot reasonably monitor roof tiles daily. However, regular inspection and maintenance of roofing structures, particularly valleys, are essential to ensure compliance with building standards and to prevent water penetration during adverse weather. We also encourage new homeowners to inspect their properties before occupancy to ensure they have a clear, complete picture of the house they are buying, inside and out.
Although you had not experienced leakage before this incident, the inspection findings indicate that the roof's underlying condition contributed to the damage. For this reason, the claim has been assessed as a maintenance matter rather than storm-related damage.
We understand this outcome is disappointing and assure you that our intention is not to dismiss your experience; instead, we are applying the policy terms consistently.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply11 Dec 2025, 13:45
Official
Hello Grant,
Thank you for sharing your perspective on the matter. We understand the frustration this situation has caused and wish to clarify the basis of our assessment.
Our assessor’s findings indicate that no ingress of water would have occurred had the roof valleys been constructed in accordance with building regulations and subsequently cleaned and maintained.
During inspection, it was noted that you had not performed any roof maintenance during the 1.5 years of residence, as no leaks had previously occurred. However, the valleys were severely obstructed by old tree debris and dust, and several edge tiles were unsecured, impeding proper rainwater flow.As a result, rainwater overflowed from all four valleys, causing ingress into the living room, dining room, and study.
While we acknowledge the severity of the recent storm and the damage it caused to the roof's side skirting, the inspection confirmed that the condition of the valleys and the unsecured tiles were contributing factors. These issues are consistent with maintenance-related concerns rather than sudden, unforeseen storm damage.We appreciate your point that homeowners cannot reasonably monitor roof tiles daily. However, regular inspection and maintenance of roofing structures, particularly valleys, are essential to ensure compliance with building standards and to prevent water penetration during adverse weather. We also encourage new homeowners to inspect their properties before occupancy to ensure they have a clear, complete picture of the house they are buying, inside and out.
Although you had not experienced leakage before this incident, the inspection findings indicate that the roof's underlying condition contributed to the damage. For this reason, the claim has been assessed as a maintenance matter rather than storm-related damage.
We understand this outcome is disappointing and assure you that our intention is not to dismiss your experience; instead, we are applying the policy terms consistently.
Warm regards,
BetterSure
Thank you for sharing your perspective on the matter. We understand the frustration this situation has caused and wish to clarify the basis of our assessment.
Our assessor’s findings indicate that no ingress of water would have occurred had the roof valleys been constructed in accordance with building regulations and subsequently cleaned and maintained.
During inspection, it was noted that you had not performed any roof maintenance during the 1.5 years of residence, as no leaks had previously occurred. However, the valleys were severely obstructed by old tree debris and dust, and several edge tiles were unsecured, impeding proper rainwater flow.As a result, rainwater overflowed from all four valleys, causing ingress into the living room, dining room, and study.
While we acknowledge the severity of the recent storm and the damage it caused to the roof's side skirting, the inspection confirmed that the condition of the valleys and the unsecured tiles were contributing factors. These issues are consistent with maintenance-related concerns rather than sudden, unforeseen storm damage.We appreciate your point that homeowners cannot reasonably monitor roof tiles daily. However, regular inspection and maintenance of roofing structures, particularly valleys, are essential to ensure compliance with building standards and to prevent water penetration during adverse weather. We also encourage new homeowners to inspect their properties before occupancy to ensure they have a clear, complete picture of the house they are buying, inside and out.
Although you had not experienced leakage before this incident, the inspection findings indicate that the roof's underlying condition contributed to the damage. For this reason, the claim has been assessed as a maintenance matter rather than storm-related damage.
We understand this outcome is disappointing and assure you that our intention is not to dismiss your experience; instead, we are applying the policy terms consistently.
Warm regards,
BetterSure