Good recovery from a bad experience

After my last review, BetterSure promptly made contact to ensure my claim got submitted and attended to.

While the submission process was not entirely smooth, and I had to log the claim over 2 calls, both calls were initiated by BetterSure. Their agents were professional and stayed on the line until the claim was fully submitted and claim numbers issued. Once the claim was successfully submitted I received status update SMSs to follow the claim process.

The issue was attended to promptly by their nominated service provider, Q and R Home Assist, who were professional in their assessment and replacement of my burst geyser.

Follow up calls were received from BetterSure to apologise for the poor experience, and they managed to make the issue right in the end.