Geyser claim

Worst experience ever, my geyser broke on thursday the 4th of july, today is the 9th of july, still no geyser has been fixed or replaced. I got a 1 and 5 year old boy at home who needs atleast basic hygiene. I dont even know why this company is still running . Its my first claim ever and feels like its an excuse after excuse. Someone phone me *** urgent regarding this matter. Each and every month for years you guys deduct your money but my first ever claim is taking more than 6 days and still counting.