JG
Johann G
1 reviews | Active since Mar 2013
30 Mar 2026, 15:08
GATVOL
Pathetic communication and absolutely no regards for an emergency that leaves me without running water, would never ever recommend them to anybody, stay away
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
30 Mar 2026, 20:16Hello Johann,
Thank you for bringing this to our attention. We sincerely apologise for the service you're experiencing with your current emergency. We are worried about the delay and lack of communication, as this is not the service we aim to give any of our clients.
We will urgently investigate the delay with our claims team and give you feedback as soon as possible.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We sincerely apologise for the service you're experiencing with your current emergency. We are worried about the delay and lack of communication, as this is not the service we aim to give any of our clients.
We will urgently investigate the delay with our claims team and give you feedback as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply30 Mar 2026, 20:16
Official
Hello Johann,
Thank you for bringing this to our attention. We sincerely apologise for the service you're experiencing with your current emergency. We are worried about the delay and lack of communication, as this is not the service we aim to give any of our clients.
We will urgently investigate the delay with our claims team and give you feedback as soon as possible.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We sincerely apologise for the service you're experiencing with your current emergency. We are worried about the delay and lack of communication, as this is not the service we aim to give any of our clients.
We will urgently investigate the delay with our claims team and give you feedback as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
31 Mar 2026, 10:22Hello Johann,
Thank you for taking the time to speak with our assessor, Kobus.
We would like to confirm that the cupboard removal was successfully completed yesterday and that the plumbers have scheduled an appointment to repair the leaking pipe today.
We also identified that two claims had been registered, which caused some confusion in communication. As discussed, we have noted that this relates to a single incident, and the second claim will be closed accordingly.
We’re pleased to hear that the situation is now under control and that you are satisfied with the progress made.
Should you need any further assistance, please don’t hesitate to contact us.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply31 Mar 2026, 10:22
Official
Hello Johann,
Thank you for taking the time to speak with our assessor, Kobus.
We would like to confirm that the cupboard removal was successfully completed yesterday and that the plumbers have scheduled an appointment to repair the leaking pipe today.
We also identified that two claims had been registered, which caused some confusion in communication. As discussed, we have noted that this relates to a single incident, and the second claim will be closed accordingly.
We’re pleased to hear that the situation is now under control and that you are satisfied with the progress made.
Should you need any further assistance, please don’t hesitate to contact us.
Warm regards,
BetterSure
Warm regards,
BetterSure