KM
Kgotso M
1 reviews | Active since Dec 2020
24 Dec 2020, 11:08
Garage door
Looks like getting assistance from bettersure like they promised when I was taking a cover is a mission, I constantly need to call in order to get update on my claim and the next thing I’m being told my claim is invalid because the door broke due to non-maintenance. The door broke due to car incident and my car insurance took care of the car damages but my home insurance is making excuses in order not to fix my door and I never said my car insurance will fix my door like I’m being told when I request feedback on my claim. To be honest you guys deduct your premiums every month without any hassle but when one needs assistance it becomes a mission
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Replies (6)0
Replies (6)
BetterSure Financial Consultants's replyOfficial
24 Dec 2020, 11:13Dear Kgotso
Thank you for raising your concerns with us and apologies for any frustrations called.
We will be in contact with you shortly to assist further.
Kind regards,
The BetterSure Team
Thank you for raising your concerns with us and apologies for any frustrations called.
We will be in contact with you shortly to assist further.
Kind regards,
The BetterSure Team
BetterSure Financial Consultants's reply24 Dec 2020, 11:13
Official
Dear Kgotso
Thank you for raising your concerns with us and apologies for any frustrations called.
We will be in contact with you shortly to assist further.
Kind regards,
The BetterSure Team
Thank you for raising your concerns with us and apologies for any frustrations called.
We will be in contact with you shortly to assist further.
Kind regards,
The BetterSure Team
KM
Kgotso M's updateReviewer Update
24 Dec 2020, 11:38First it was the issue of being told that my policy is not up to date, secondly being given contact numbers that no longer exist and struggling to put in a claim.
It’s December time and I’m currently sitting with security risk at my property and my insurance which I pay every month doesn’t care and they don’t see any emergency on this matter.
I even sent photos of my damaged car due to the garage door.
So the report I’m given that my garage door is damaged due to non maintenance really doesn’t make sense
It’s December time and I’m currently sitting with security risk at my property and my insurance which I pay every month doesn’t care and they don’t see any emergency on this matter.
I even sent photos of my damaged car due to the garage door.
So the report I’m given that my garage door is damaged due to non maintenance really doesn’t make sense
KM
Kgotso M's update24 Dec 2020, 11:38
Reviewer Update
First it was the issue of being told that my policy is not up to date, secondly being given contact numbers that no longer exist and struggling to put in a claim.
It’s December time and I’m currently sitting with security risk at my property and my insurance which I pay every month doesn’t care and they don’t see any emergency on this matter.
I even sent photos of my damaged car due to the garage door.
So the report I’m given that my garage door is damaged due to non maintenance really doesn’t make sense
It’s December time and I’m currently sitting with security risk at my property and my insurance which I pay every month doesn’t care and they don’t see any emergency on this matter.
I even sent photos of my damaged car due to the garage door.
So the report I’m given that my garage door is damaged due to non maintenance really doesn’t make sense
BetterSure Financial Consultants's replyOfficial
24 Dec 2020, 12:16Dear Kgotso
We take note of your concerns raised.
We take note of your concerns raised.
We are currently investigating your concerns and will be in contact with you shortly to discuss your claim in detail with you.
BetterSure Financial Consultants's reply24 Dec 2020, 12:16
Official
Dear Kgotso
We take note of your concerns raised.
We take note of your concerns raised.
We are currently investigating your concerns and will be in contact with you shortly to discuss your claim in detail with you.
BetterSure Financial Consultants's replyOfficial
24 Dec 2020, 12:23Dear Kgotso
We have been in contact with you and confirmed that arrangements for re assessment is in progress.
We have been in contact with you and confirmed that arrangements for re assessment is in progress.
We will provide you with feedback on the outcome of the findings once the revised report was received.
Please accept our humble apologies for the inconvenience this has caused.
BetterSure Financial Consultants's reply24 Dec 2020, 12:23
Official
Dear Kgotso
We have been in contact with you and confirmed that arrangements for re assessment is in progress.
We have been in contact with you and confirmed that arrangements for re assessment is in progress.
We will provide you with feedback on the outcome of the findings once the revised report was received.
Please accept our humble apologies for the inconvenience this has caused.
KM
Kgotso M's updateReviewer Update
26 Dec 2020, 12:02To be honest I’m not sure how you guys run your business, Dorothy you called me and assured me that someone will be coming to do reassessment today and I also got a call that the guys will be coming to my place before 12 o’clock since I’m also working.
I had to suspend my work callout since I knew I had appointment with you guys, its 12 and no one is here, no one has called me to inform me of what’s going on if they will be coming or not. A noble thing a person does is to call and inform another person that he is going to be late or not going to make it.
To be honest the way you treat your clients is really not cool.
KM
Kgotso M's update26 Dec 2020, 12:02
Reviewer Update
To be honest I’m not sure how you guys run your business, Dorothy you called me and assured me that someone will be coming to do reassessment today and I also got a call that the guys will be coming to my place before 12 o’clock since I’m also working.
I had to suspend my work callout since I knew I had appointment with you guys, its 12 and no one is here, no one has called me to inform me of what’s going on if they will be coming or not. A noble thing a person does is to call and inform another person that he is going to be late or not going to make it.
To be honest the way you treat your clients is really not cool.
BetterSure Financial Consultants's replyOfficial
22 Aug 2022, 12:37.
BetterSure Financial Consultants's reply22 Aug 2022, 12:37
Official
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