1 reviews | Active since Aug 2015
Frustrated policyholder regarding claims
My house burned on 2 September 2023. I’ve submitted the claim however Bettersure provide the worst service ever. They only brought in external assessor after 2 weeks the incident happened. They appointed an internal assessor( Kaylene Brown) 3 weeks after incident happened. They promised me an alternative accommodation 3 weeks ago, even until to date they haven’t arranged. I constantly call every day with the queries, no one is willing to assist. I don’t know what is the update on my claim. They have the worst communication ever. I sent them required documents, only they acknowledge them a week after I sent them. I’m so frustrated because I’m living in burned place with no electricity. Today is 28 September and nothing is being done to fix my house. I’m disgusted by their service
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution. Warm regards,The BetterSure Team#HealthyHome
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution. Warm regards,The BetterSure Team#HealthyHome
I received messages telling me that the building work is completed and I should rate the service. But how can I rate the service when the state of the house is as follows:
1. No ceiling was done
2. The walls are black and dirty
3. There are no cupboards that should be replaced
4. The electrical work is half done
5. There is no stove , switches or lights in the house
6. The kitchen is burned with rubbles on the floor
I have been trying for past weeks to try and get someone from BetterSure to explain to me why they say they completed the job ( which is a lie) but everyone is ignoring my emails and not responding to my callbacks.
BetterSure doesn’t monitor the contractors to repair the house:
1. One contractor quoted to repair my whole roof but only repaired a portion of the roof.
2. Another contractor was paid electrical work but he didn’t even complete the job
BetterSure doesn’t even ask for feedback whether or not the contractor job is done, all I see are SMS saying the job is done.
My case was referred to Supervisor, Senior Manager and another consultant but none of them have helped.
I wish I could attach photos of what my house is currently looking like.
I received messages telling me that the building work is completed and I should rate the service. But how can I rate the service when the state of the house is as follows:
1. No ceiling was done
2. The walls are black and dirty
3. There are no cupboards that should be replaced
4. The electrical work is half done
5. There is no stove , switches or lights in the house
6. The kitchen is burned with rubbles on the floor
I have been trying for past weeks to try and get someone from BetterSure to explain to me why they say they completed the job ( which is a lie) but everyone is ignoring my emails and not responding to my callbacks.
BetterSure doesn’t monitor the contractors to repair the house:
1. One contractor quoted to repair my whole roof but only repaired a portion of the roof.
2. Another contractor was paid electrical work but he didn’t even complete the job
BetterSure doesn’t even ask for feedback whether or not the contractor job is done, all I see are SMS saying the job is done.
My case was referred to Supervisor, Senior Manager and another consultant but none of them have helped.
I wish I could attach photos of what my house is currently looking like.