Frustrated

I had been paying two separate companies for building insurance. When I realised, I was told by my other insurer that I have to cancel one of the policies and both companies have to pay half of the total amount I've paid to them.

I decided to cancel BetterSure as the previous month my payment somehow reversed more than 15 days after it was debited. They told me that I will not be covered at all for that month. So if something were to happen within that month I would not be covered by them.

They processed the refund but sent it to the wrong account. My husband's account number on the application form in 2021 was incorrect, however, he is not the policy holder. The policy is in my name and is debited from my account every month. When my husband phoned, they refused to speak to him because he is not the policy holder. So why would BetterSure send the refund to his account when no transactions are made from there?

On 28 October, a policy document document was sent to me with an incorrect account number. I rep**** asking who's account number is this it is neither mine or my husbands. Their reply was how can we assist. Since the debit orders were still coming from my account I thought all was sorted.

I am now struggling to get them to correct their error and pay the funds into my account as the policy holder.