Find better insurance.

Do yourself a favour and find a better insurance company. We have had a water leak for the past 2 weeks that has caused us to have to switch off our water.

The first time we called it through they sent a plumber who wasn’t able to do leak detection, after being told there is a leak and we need someone to detect it. The next company they sent my husband ended up having to explain to them how the gas gauge worked and they concluded there was no leak, it must be a meter issue. After consulting private plumbers ourselves, they said there had to be a leak, it couldn’t be the meter. Not sure how a professional company couldn’t work out there actually was a leak.

We then spent ages trying to get our meter tested…there was nothing wrong…luckily the city of Tshwane was able to send out guys who knew what they were doing. They checked the meter and confirmed it was a leak. However now we can’t get hold of Betasure, my husband got through to someone who said they would call back and never did.

To sum it up, useless people on the end of the phone, getting hold of useless service providers and wasting your time. All the while you have no water.

We are so disappointed in this whole process.