Failure to respond to policy queries & all 'round pathetic service

<p>I have number of items insured with BetterLife and on 5July 2016 I receievd an email alerting me to a premium increase wef 1 Aug 2016. On 6 July 2016 I rep**** to the email address provided asking for a breakdown of the new premium as it is a 22% increase from current premium, whcih is exorbitant! No repsonse received and on 11 July 2016 I send another email asking for a response. Still no repsonse. On 14 July 2016 I called the call centre & spoke to Vusi who assured me he will get back to me by 5pm the same day after speaking to his manager - this did not happen. On 15 July 2016 I called Vusi again and he has some sad excuse about having had a anotehr cleitn who reqruied his assistance. I then spoke to Vusi's manager Keegan, who promised that his team member Ashmita Singh will call me at 9am sharp on Monday 18 July 2016. It is now 9h30 and I'm still waiting.</p> <p>Needless to say, the customer service is non-existent!</p> <p>What is the point of providing an email address for client's to use to resolve policy queries when BetterLife altogether fails to repsond?! Surely becasue they don't ahve answers about how the the exorbitant premium increases are calulated. </p> <p>Since getting involved with BetterLife my life has NOT been better, but in facat thsi is the worst insurance experience ever!</p>