Failure to respond to policy queries & all 'round pathetic service

<p>On 10 July 2017 I received a notice from Betterlife to tell me my monthly insurance premium are increasing by some 22% (and that when I have not claimed in the last year!). I responded on the same day requesting a breakdown of how the new premium is arrived at as it is is exorbitant. I received an auto responded to my email saying that they will contact me "within 48 hours or sooner" - that did not happen. This morning I sent a further email asking why no-one has yet contacted me, but the only response was a the same generic wording. </p> <p>Now this is pathetic customer service!!</p> <p>I also need to add that in April 2016 an unknown third party rear-ended my car while I was stationary at a red robot and he then sped away. Until today, I have to had feedback from Betterlife as to how they are progressing in working with SAPS to find the other driver. They simply increased my premium saying that the risk is mine. Unbelievable!!</p> <p> </p> <p>I woudl say it woudl be best to avoid Betterlife as an insurer as it only makes your life worse. </p>