Failure to provide feedback

On the 5th of August i have put a claim in for water damage to our floor. After consistantly calling since then i am still at a loss as to what the outcome is. Having been bounced from an assesment then to an internal review and then to the underwriters. After receiving yet the same message as a week ago after again calling a service consultant this certainly speaks to poor client service. Here is to hoping that writing a review here will at least privide the neccesary feedback.