FAILURE TO DELIVER ON PROMISED SERVICE- BETTERSURE HOME INSURANCE

Dear Reader We took Home insurance with BetterSure in December 2020 with a promise for best service. We then lodged a claim in February 2022, which we were informed was partially approved in April after numerous follow ups. I am writing this review to express our disappointment that to date the claim is still not paid out and matter remains unresolved. Every time we follow up, we are promised that payment will be processed in 2 to 5 working days. My last correspondence with the company was on the 23 June 2022 and once again they failed to fulfill their commitment as per message copied below:

"Me: Sent: Thursday, 23 June 2022 22:25 Dear Recipients This email seeks to register a complaint regarding a claim for policy number BSH***1 that was lodged in February 2022 but is still not settled to date despite numerous follow ups. We would like to express our disappointment with the unacceptably poor quality of service we have received since we registered the claim and to request that this matter be settled within the next two day.

Kind Regards"

"Them: 24 Jun 2022, 13:23 Dear Valued Client, Thank you for your email. Please accept our sincere apologies for the delay caused. Kindly be informed that we have processed the payment and it should reflect within 2-5 working days.

I trust you find this in order".

Note that we have since written notice of cancellation of cover.

PNK