AM
Abu-Bakr Moerat
1 reviews | Active since Feb 2014
23 Jan 2024, 22:03
Extremely rude assessor lacking basic customer service skills
The claims experience with the bettersure Assesor has been a nightmare. The assessor Johan Wilemse has an extremely bad attitude and lacks major customer courteousness and should not be recommended to deal with any customers. I have never in my entire life dealt with someone with such a bad attitude towards customers. I am paying bettersure on a monthly basis, yet they are making use of external assessors who lacks basic customer etiquette.
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Replies (5)0
Replies (5)
BetterSure Financial Consultants's replyOfficial
24 Jan 2024, 07:41Good day Abu-Bakr Moerat,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns.
Warm regards,
The BetterSure Team
#HealthyHome
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply24 Jan 2024, 07:41
Official
Good day Abu-Bakr Moerat,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns.
Warm regards,
The BetterSure Team
#HealthyHome
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns.
Warm regards,
The BetterSure Team
#HealthyHome
AM
Abu-Bakr Moerat's updateReviewer Update
01 Feb 2024, 10:42Good day
I have not yet received feedback relating to the payout of this claim which has been logged in December 2023 already
Kind regards
Abu-Bakr
I have not yet received feedback relating to the payout of this claim which has been logged in December 2023 already
Kind regards
Abu-Bakr
AM
Abu-Bakr Moerat's update01 Feb 2024, 10:42
Reviewer Update
Good day
I have not yet received feedback relating to the payout of this claim which has been logged in December 2023 already
Kind regards
Abu-Bakr
I have not yet received feedback relating to the payout of this claim which has been logged in December 2023 already
Kind regards
Abu-Bakr
BetterSure Financial Consultants's replyOfficial
07 Feb 2024, 08:59Good morning Mr Moerat's,
Thank you for sharing your concerns with us. We truly apologize for the delays and any inconvenience caused. One of our consultants/ managers will be in touch soon to discuss the way forward. Warm regards, The BetterSure Team#HealthyHome
Thank you for sharing your concerns with us. We truly apologize for the delays and any inconvenience caused. One of our consultants/ managers will be in touch soon to discuss the way forward. Warm regards, The BetterSure Team#HealthyHome
BetterSure Financial Consultants's reply07 Feb 2024, 08:59
Official
Good morning Mr Moerat's,
Thank you for sharing your concerns with us. We truly apologize for the delays and any inconvenience caused. One of our consultants/ managers will be in touch soon to discuss the way forward. Warm regards, The BetterSure Team#HealthyHome
Thank you for sharing your concerns with us. We truly apologize for the delays and any inconvenience caused. One of our consultants/ managers will be in touch soon to discuss the way forward. Warm regards, The BetterSure Team#HealthyHome
AM
Abu-Bakr Moerat's updateReviewer Update
13 Feb 2024, 10:17Good day
I am still awaiting on settlement of this claim since November 2023.
The previous consultant who phoned me indicated that it’s currently with the internal assessors and I should receive feedback within 7 working days of the call. It is currently past the 7 working days and no feedback yet.
I am still awaiting on settlement of this claim since November 2023.
The previous consultant who phoned me indicated that it’s currently with the internal assessors and I should receive feedback within 7 working days of the call. It is currently past the 7 working days and no feedback yet.
AM
Abu-Bakr Moerat's update13 Feb 2024, 10:17
Reviewer Update
Good day
I am still awaiting on settlement of this claim since November 2023.
The previous consultant who phoned me indicated that it’s currently with the internal assessors and I should receive feedback within 7 working days of the call. It is currently past the 7 working days and no feedback yet.
I am still awaiting on settlement of this claim since November 2023.
The previous consultant who phoned me indicated that it’s currently with the internal assessors and I should receive feedback within 7 working days of the call. It is currently past the 7 working days and no feedback yet.
AM
Abu-Bakr Moerat's updateReviewer Update
21 Feb 2024, 10:06Good day
I am still awaiting on feedback from bettersure
Kind regards
Abu-Bakr
I am still awaiting on feedback from bettersure
Kind regards
Abu-Bakr
AM
Abu-Bakr Moerat's update21 Feb 2024, 10:06
Reviewer Update
Good day
I am still awaiting on feedback from bettersure
Kind regards
Abu-Bakr
I am still awaiting on feedback from bettersure
Kind regards
Abu-Bakr