Extremely Poor Service from BetterSure Insurance

Good Day

I am writing to express my disappointment and frustration with the recent insurance claim that I logged on the 26th February 2024 at 18h11 with your call center. My claim number is BSH***1. I made a hail storm claim with bettersure, on the call I was told that the claim will be solved within 10 days. Little did I know that it was all lies am still waiting till today. I am quite frustrated with the lack of prompt and efficient service. Despite numerous attempts to contact your team regarding my claim, I have yet to receive any substantive feedback or resolutions. My attempts to engage with your company have left me feeling disregarded and as if my concerns are not being taken seriously. Every time I call its more lies and empty promises.

I made a claim for damage to my property caused by a natural disaster, and after the assessment that was done on the 27th February 2024 I haven’t received any feedback from you guys. I’ve been calling everyday and on Monday****h March 2024) I was told that they are waiting for internal accessor, and they will get feedback on the following day(12th March 2024). Guess what? No called me up until today, I decided to contact the call centre on Wednesday(13th March 2024) at 09h05 and I spoke to Reneilwe Morabe. I asked her to transfer me to the supervisor and she told me that the supervisor will call me back till now no one has bothered to return my call. The level of customer service I have received is unacceptable for an insurance company that promises to stand with its customers during difficult times. I believe my claim is valid and I am entitled to a detailed explanation regarding any delays or issues that have arisen in the process. This, however, has not been forthcoming.

I am aware that there’s turn around time but as a loyal customer, I expect the insurance company to fair and transparent. I would not recommend anyone to sign up with BetterSure.

I look forward to hearing from you and hope that we can resolve this issue amicably and efficiently.

Sincerely

Sipho Maseko