NE
Neil E
1 reviews | Active since Nov 2023
03 Mar 2026, 14:06
Extremely poor service
I put in a claim in January and an accessor came out and his report was incorrect. Ive been asking for feedback via mail since January and nobody responds at all.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
03 Mar 2026, 14:41Hello Neil,
Thank you for bringing this to our attention. We sincerely apologise for your experience. We will urgently investigate the cause of the delay as well as the incorrect report and ensure you get feedback as soon as possible.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We sincerely apologise for your experience. We will urgently investigate the cause of the delay as well as the incorrect report and ensure you get feedback as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply03 Mar 2026, 14:41
Official
Hello Neil,
Thank you for bringing this to our attention. We sincerely apologise for your experience. We will urgently investigate the cause of the delay as well as the incorrect report and ensure you get feedback as soon as possible.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We sincerely apologise for your experience. We will urgently investigate the cause of the delay as well as the incorrect report and ensure you get feedback as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
04 Mar 2026, 10:01Hello Neil,
We've informed our claims operations manager of your concerns, and according to our records, we prepared an Agreement of Loss letter, which was emailed to you in February and has been awaiting your signature. We have not received any email or other complaint about the report (which you mentioned in your complaint above). Kindly let us know which email address you sent this correspondence to so that we can urgently attend to it.
Our desktop assessor, Kobus, has also informed you of this and will personally attend to the email as soon as you send it.
Warm regards,
BetterSure
We've informed our claims operations manager of your concerns, and according to our records, we prepared an Agreement of Loss letter, which was emailed to you in February and has been awaiting your signature. We have not received any email or other complaint about the report (which you mentioned in your complaint above). Kindly let us know which email address you sent this correspondence to so that we can urgently attend to it.
Our desktop assessor, Kobus, has also informed you of this and will personally attend to the email as soon as you send it.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply04 Mar 2026, 10:01
Official
Hello Neil,
We've informed our claims operations manager of your concerns, and according to our records, we prepared an Agreement of Loss letter, which was emailed to you in February and has been awaiting your signature. We have not received any email or other complaint about the report (which you mentioned in your complaint above). Kindly let us know which email address you sent this correspondence to so that we can urgently attend to it.
Our desktop assessor, Kobus, has also informed you of this and will personally attend to the email as soon as you send it.
Warm regards,
BetterSure
We've informed our claims operations manager of your concerns, and according to our records, we prepared an Agreement of Loss letter, which was emailed to you in February and has been awaiting your signature. We have not received any email or other complaint about the report (which you mentioned in your complaint above). Kindly let us know which email address you sent this correspondence to so that we can urgently attend to it.
Our desktop assessor, Kobus, has also informed you of this and will personally attend to the email as soon as you send it.
Warm regards,
BetterSure