Extremely poor service and no response

I am very disappointed with the service I’ve received from Bettersure Home Insurance. In June, I sent an email requesting the annual geyser inspection as stipulated in my policy agreement — to date, I have still not received any response or assistance.

Last week, I sent another email regarding my premiums and, once again, I am still waiting for a response. The lack of communication and service from this company is absolutely unacceptable and pathetic. As a paying client, I expect at least basic customer service and timely responses.

If this is how Bettersure handles their clients’ concerns, it is truly worrying.