Extremely poor service

My first insurance claim with Bettersure, was the worst experience I ever had with an insurance company. Taking 3 weeks to sort a simple oven claim, the process was miserable and unprofessional as I had to follow up on the claim. The claim then gets rejected even though they received a settlement report from their own service provider they decided to go with an external Assessors recommendation. Which they decided to appoint after they received the report from their own electrical company. People I will be cancelling all my products I have with them, if I am you I would do the same and also don't even come near them if considering insurance. They did well with my bond, however that's where their professionalism stopped. They should stick to bonds and leave the Insurance to companies who takes client satisfaction, service and professionalism serious.