Exceptional Service in our time of need

We woke up yesterday morning to find our dinning room ceiling collapsed and our house half flooded, upon investigation we saw that the was water coming down from the ceiling but not sure where exactly. We quickly switched off the water supply to the house and contacted BetterSure as we are insured with them. I was assisted by a lady by the name of Jazz if my memory serves me well and I explained to her that we suspect we have a burst geyser as our house is flooded with water coming down the ceiling she then swiftly took down all my details and the details of the incident and advised she has dispatched a team of Plumbers to come and assist. Shortly after that I got a call from the Plumbers to arrange to come through to my property for inspection and in less than 2 hours of me contacting BetterSure Home Assist I had Plumbers at my premises and they advised I had a burst pipe coming from the geyser supplying hot water to the kitchen tap. The Plumbers proceeded with the repairs and explained to me what had happened and what they will do to fix the issue and by 12pm the pipe was replaced and we had hot water supply to the house. Jazz then called me back to confirm if indeed did the Plumbers arrive at my premises and were they able to fix the problem which I then confirmed that all is in order. This morning I got a call from a Neo from BetterSure also checking if was my issue attended to and if there is anything else BetterSure can assist me with which I advised her of the ceiling that still needs to be fixed and she promised to have this escalated for me. Moments later I got another call from a lady by the name of Phumeza from their claims department who was following up on my geyser claim and to assist me with my repairs for the ceiling, Phumeza advised me not to worry as she has appointed a contractor to come and assist with the repairs for the ceiling. I have to say I am lost for words, the service I have received is AMAZING and would like to acknowledge BetterSure and each and every person that assisted me with patience and empathy. You guys are doing a phenomenal job there, please keep this up. Don't lose the spark, we see you.