NL
Nicholas L
1 reviews | Active since Jan 2012
02 Dec 2024, 14:57
Exasperated
Waiting for my claim to be sorted out since 2months ago! As a new home owner, and deciding to go with BetterSure - it has been a disaster dealing with them!!! Absolutely shocking service and no results!!!
Quick to quote, worst at customer care
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
02 Dec 2024, 17:10Hello Nicholas
Thank you for contacting us. We apologise for the delay you experienced in getting feedback on your claim; this is certainly not the level of service we strive for.
Our consultant, Sylvia Chauke, has confirmed that she has contacted you with more details on your claim's status, the information we needed from your assessor's report and the impact of this process on your claim outcome.
If you need clarity or assistance with anything else, please let us know.
Warm regards,
BetterSure
Thank you for contacting us. We apologise for the delay you experienced in getting feedback on your claim; this is certainly not the level of service we strive for.
Our consultant, Sylvia Chauke, has confirmed that she has contacted you with more details on your claim's status, the information we needed from your assessor's report and the impact of this process on your claim outcome.
If you need clarity or assistance with anything else, please let us know.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply02 Dec 2024, 17:10
Official
Hello Nicholas
Thank you for contacting us. We apologise for the delay you experienced in getting feedback on your claim; this is certainly not the level of service we strive for.
Our consultant, Sylvia Chauke, has confirmed that she has contacted you with more details on your claim's status, the information we needed from your assessor's report and the impact of this process on your claim outcome.
If you need clarity or assistance with anything else, please let us know.
Warm regards,
BetterSure
Thank you for contacting us. We apologise for the delay you experienced in getting feedback on your claim; this is certainly not the level of service we strive for.
Our consultant, Sylvia Chauke, has confirmed that she has contacted you with more details on your claim's status, the information we needed from your assessor's report and the impact of this process on your claim outcome.
If you need clarity or assistance with anything else, please let us know.
Warm regards,
BetterSure
NL
Nicholas L's updateReviewer Update
03 Dec 2024, 11:59Caution - External Sender - Please be careful when opening links and attachments! BetterHomeGroup IT
Again, please note that your reference to payment is for a different claim. I have a claim (claim number: BSH*** Agreement Of Loss Letter) and am dealing with Sylvia Motebang. So this is NOT THE SAME CLAIM!
Claim number BSH***-Rejection letter was my very 1st interaction with Bettersure - over 3 months ago - and was left rejected!!
No Agreement of Loss letter ot payment was received for claim number BSH***.
As the new owner of this property, I am completely flabbergasted and dismayed at the level of service and lack of empathy and service received from BetterSure and Old Mutual.
Please review this immediately and get back to me.
Warm regards,
Nicholas Lamohr | Cell: ***
Nicholas Lamohr | Cell: ***
NL
Nicholas L's update03 Dec 2024, 11:59
Reviewer Update
Caution - External Sender - Please be careful when opening links and attachments! BetterHomeGroup IT
Again, please note that your reference to payment is for a different claim. I have a claim (claim number: BSH*** Agreement Of Loss Letter) and am dealing with Sylvia Motebang. So this is NOT THE SAME CLAIM!
Claim number BSH***-Rejection letter was my very 1st interaction with Bettersure - over 3 months ago - and was left rejected!!
No Agreement of Loss letter ot payment was received for claim number BSH***.
As the new owner of this property, I am completely flabbergasted and dismayed at the level of service and lack of empathy and service received from BetterSure and Old Mutual.
Please review this immediately and get back to me.
Warm regards,
Nicholas Lamohr | Cell: ***
Nicholas Lamohr | Cell: ***
BetterSure Financial Consultants's replyOfficial
03 Dec 2024, 13:20Hello Nicholas
We apologise for the disappointment you've experienced as a result of your claim journey. Our consultant has confirmed that they've been in contact with you today about the next steps you can take to escalate your concerns with the internal arbitrator.
If there is anything you need clarity on while you await their feedback, please let us know.
Warm regards,
BetterSure
We apologise for the disappointment you've experienced as a result of your claim journey. Our consultant has confirmed that they've been in contact with you today about the next steps you can take to escalate your concerns with the internal arbitrator.
If there is anything you need clarity on while you await their feedback, please let us know.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply03 Dec 2024, 13:20
Official
Hello Nicholas
We apologise for the disappointment you've experienced as a result of your claim journey. Our consultant has confirmed that they've been in contact with you today about the next steps you can take to escalate your concerns with the internal arbitrator.
If there is anything you need clarity on while you await their feedback, please let us know.
Warm regards,
BetterSure
We apologise for the disappointment you've experienced as a result of your claim journey. Our consultant has confirmed that they've been in contact with you today about the next steps you can take to escalate your concerns with the internal arbitrator.
If there is anything you need clarity on while you await their feedback, please let us know.
Warm regards,
BetterSure