lK
lydia K
1 reviews | Active since Sept 2021
20 Feb 2026, 08:59
empty promises!!!!!!
still not recommend - only make empty promises and VERY poor service!!!! Bettersure arranged for a second assessment and this was done on 10/02/2026. i phoned 2 times to follow up - 17/02/2026 - no feedback, phoned again 19/02/2026 - no feedback! VERY POOR SERVICE! ready to take you money every month, but the after service is non existent. would never recommend this company!
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BetterSure Financial Consultants's replyOfficial
20 Feb 2026, 15:02Hello Lydia,
Thank you for bringing this to our attention. We apologise about your experience, and we will find out from our claims team what the cause of the communication gaps was.
Our claims operations manager has confirmed that your payment has been processed this morning, so you will receive communication about that via email. This would bring the claim to a close. Kindly let us know if you need help with anything else.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We apologise about your experience, and we will find out from our claims team what the cause of the communication gaps was.
Our claims operations manager has confirmed that your payment has been processed this morning, so you will receive communication about that via email. This would bring the claim to a close. Kindly let us know if you need help with anything else.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply20 Feb 2026, 15:02
Official
Hello Lydia,
Thank you for bringing this to our attention. We apologise about your experience, and we will find out from our claims team what the cause of the communication gaps was.
Our claims operations manager has confirmed that your payment has been processed this morning, so you will receive communication about that via email. This would bring the claim to a close. Kindly let us know if you need help with anything else.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We apologise about your experience, and we will find out from our claims team what the cause of the communication gaps was.
Our claims operations manager has confirmed that your payment has been processed this morning, so you will receive communication about that via email. This would bring the claim to a close. Kindly let us know if you need help with anything else.
Warm regards,
BetterSure