1 reviews | Active since Feb 2013
Double Debited Premium - Shocking customer service
I am still waiting for a refund on a double debited life insurance premium. The service and Customer Care from BetterSure is well Below Substandard. When will I receive my refund BetterSure? Today marks 2 weeks since the second debit order went off my account and all I get is ''Please email refunds for any follow ups'' NO contact details where given to me in order to actually do follow ups. NOT helpful. I then contacted BetterSure on WhatsApp and when I eventually received a response I got ''please note the refund takes 5-7 working days''. NOT helpful either. I ask for this to be escalated and nothing happens. I will be seriously considering cancelling my life insurance policy with BetterSure and applying elsewhere.
Thank you for bringing this to our attention.
We sincerely apologise for your experience and will urgently escalate your concern with our service team to ensure you receive your refund and an explanation for the cause of the delay.
This is not the level of service we wish you or any of our clients to have, and we will ensure it gets sorted out as soon as possible to restore your trust in our service.
Warm regards,
BetterSure
Thank you for bringing this to our attention.
We sincerely apologise for your experience and will urgently escalate your concern with our service team to ensure you receive your refund and an explanation for the cause of the delay.
This is not the level of service we wish you or any of our clients to have, and we will ensure it gets sorted out as soon as possible to restore your trust in our service.
Warm regards,
BetterSure
We are pleased to let you know that your refund has now been processed and the proof of payment has been emailed to you.
Once again, we sincerely apologise for the communication gaps that you experienced. We have recently experienced some technical issues, which unfortunately impacted our response time. While this provides context, it is not an excuse for the lack of timely communication, and we truly appreciate your patience and understanding.
We look forward to continuing to protect your HealthyHome™ goals.
Warm regards,
BetterSure
We are pleased to let you know that your refund has now been processed and the proof of payment has been emailed to you.
Once again, we sincerely apologise for the communication gaps that you experienced. We have recently experienced some technical issues, which unfortunately impacted our response time. While this provides context, it is not an excuse for the lack of timely communication, and we truly appreciate your patience and understanding.
We look forward to continuing to protect your HealthyHome™ goals.
Warm regards,
BetterSure