LR
Leora R
1 reviews | Active since Feb 2019
19 Jan 2023, 09:06
Don’t take a policy with these
The worst service, I put a claim through on the 8/01/23 I’m currently calling in everyday and no help I wouldn’t advise anyone to take a policy with Bettersure
Helpful (0)
Replies (8)0
Replies (8)
BetterSure Financial Consultants's replyOfficial
19 Jan 2023, 15:17Good day Mrs Ramlagan
We have received your complaint and noted your concern.
We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
We have received your complaint and noted your concern.
We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
BetterSure Financial Consultants's reply19 Jan 2023, 15:17
Official
Good day Mrs Ramlagan
We have received your complaint and noted your concern.
We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
We have received your complaint and noted your concern.
We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
LR
Leora R's updateReviewer Update
19 Jan 2023, 16:16I have received a call from the consultant with the approval however it takes apparently 3-7 days for payment, thank you for a platform such as this that allows us to complain, I will post again once I have received my payment or if there’s any more issues
LR
Leora R's update19 Jan 2023, 16:16
Reviewer Update
I have received a call from the consultant with the approval however it takes apparently 3-7 days for payment, thank you for a platform such as this that allows us to complain, I will post again once I have received my payment or if there’s any more issues
BetterSure Financial Consultants's replyOfficial
20 Jan 2023, 09:48We acknowledge your feedback, thank you.
Kind Regards,
The BetterSure Team.
Kind Regards,
The BetterSure Team.
BetterSure Financial Consultants's reply20 Jan 2023, 09:48
Official
We acknowledge your feedback, thank you.
Kind Regards,
The BetterSure Team.
Kind Regards,
The BetterSure Team.
LR
Leora R's updateReviewer Update
20 Jan 2023, 13:24I just called the contact centre and spoke to Scelo, he is unsure of whether payment was done, when I asked to be put through to the finance department his response was that that isn’t possible, I’m left again not knowing due to unclear communication and very *********** consultants
Even the manager Shauney that I spoke to yesterday was screaming at me yesterday on the phone, she avoided my calls the entire day and when she was finally forced to speak to me she was already so angry at me that she shouted
I had to put the call down on her
It has been such a struggle
The process of claiming with Bettersure is extremely painful
I wouldn’t advise anyone to even consider this insurance company
I hope that I’m able to get my payment so I can at least replace some of the items that were ****** from my home.
Even the manager Shauney that I spoke to yesterday was screaming at me yesterday on the phone, she avoided my calls the entire day and when she was finally forced to speak to me she was already so angry at me that she shouted
I had to put the call down on her
It has been such a struggle
The process of claiming with Bettersure is extremely painful
I wouldn’t advise anyone to even consider this insurance company
I hope that I’m able to get my payment so I can at least replace some of the items that were ****** from my home.
LR
Leora R's update20 Jan 2023, 13:24
Reviewer Update
I just called the contact centre and spoke to Scelo, he is unsure of whether payment was done, when I asked to be put through to the finance department his response was that that isn’t possible, I’m left again not knowing due to unclear communication and very *********** consultants
Even the manager Shauney that I spoke to yesterday was screaming at me yesterday on the phone, she avoided my calls the entire day and when she was finally forced to speak to me she was already so angry at me that she shouted
I had to put the call down on her
It has been such a struggle
The process of claiming with Bettersure is extremely painful
I wouldn’t advise anyone to even consider this insurance company
I hope that I’m able to get my payment so I can at least replace some of the items that were ****** from my home.
Even the manager Shauney that I spoke to yesterday was screaming at me yesterday on the phone, she avoided my calls the entire day and when she was finally forced to speak to me she was already so angry at me that she shouted
I had to put the call down on her
It has been such a struggle
The process of claiming with Bettersure is extremely painful
I wouldn’t advise anyone to even consider this insurance company
I hope that I’m able to get my payment so I can at least replace some of the items that were ****** from my home.
BetterSure Financial Consultants's replyOfficial
20 Jan 2023, 13:40Dear Leora,
We note your concerns and confirm we will investigate the allegations as stated above. We further confirm that we have provided you with feedback that payment was processed, and the funds will reflect in your account within 3 to 7 days.
Kind Regards,
The BetterSure Team
We note your concerns and confirm we will investigate the allegations as stated above. We further confirm that we have provided you with feedback that payment was processed, and the funds will reflect in your account within 3 to 7 days.
Kind Regards,
The BetterSure Team
BetterSure Financial Consultants's reply20 Jan 2023, 13:40
Official
Dear Leora,
We note your concerns and confirm we will investigate the allegations as stated above. We further confirm that we have provided you with feedback that payment was processed, and the funds will reflect in your account within 3 to 7 days.
Kind Regards,
The BetterSure Team
We note your concerns and confirm we will investigate the allegations as stated above. We further confirm that we have provided you with feedback that payment was processed, and the funds will reflect in your account within 3 to 7 days.
Kind Regards,
The BetterSure Team
LR
Leora R's updateReviewer Update
20 Jan 2023, 13:55I find that there’s a quicker and more efficient response on this platform rather than calling the call centre, thank you for the reply
LR
Leora R's update20 Jan 2023, 13:55
Reviewer Update
I find that there’s a quicker and more efficient response on this platform rather than calling the call centre, thank you for the reply
BetterSure Financial Consultants's replyOfficial
20 Jan 2023, 13:57You are most welcome.
Wishing you a wonderful day further.
Kind Regards,
The BetterSure Team.
Wishing you a wonderful day further.
Kind Regards,
The BetterSure Team.
BetterSure Financial Consultants's reply20 Jan 2023, 13:57
Official
You are most welcome.
Wishing you a wonderful day further.
Kind Regards,
The BetterSure Team.
Wishing you a wonderful day further.
Kind Regards,
The BetterSure Team.
LR
Leora R's updateReviewer Update
20 Jan 2023, 14:16Just received the money into my account, thank you however I hope that if there is a next time the process would be much more pleasant
LR
Leora R's update20 Jan 2023, 14:16
Reviewer Update
Just received the money into my account, thank you however I hope that if there is a next time the process would be much more pleasant