Don't get assistance from Bettersure, very bad for my first claim enquiry. Policy number BSH***

On the 28 April 2024 I made a claim enquiry at Bettersure for lost cellphone, and on the 29 April 2024 I received a email back from Kursha Lennox, and she said that no cell phone is stated on my policy. I then sent an email back to explain that I read through my policy again and it stated that I'm covered for unspecified portables. I was never even informed or asked to state our cellphones or laptops when I opened my policy. Since 29 April 2024 I've been awaiting for feedback from her, when you phone you wait for a very long time for a actual poor response/assistance. Today I got through to Bettersure and they say there is no enquiry with the inquiry case for me, no assistance received. I'm really scared if something seriously has to happen to my house or either my wife and myself how is Bettersure going to assist us if they can't even assist with such a small claim enquiry. I'm very disappointed and I am thinking of looking for another insurance company as I'm really not happy with your services.