FR
Fiona R

1 reviews | Active since Sept 2014

05 Aug 2015, 10:46

DON'T GET BETTERBOND LIFE INSURANCE

We bought a house. Betterbond phone my husband ask if he want life insurance on the house. He said yes. <br> He told me later and I said but we have. Then in March 2015 we cancelle the policy. We phone them. Sent cancellation letters to them they said it will take up to 7 day. after how many phone calls and mails, they promises to pay our money back in our account and stop dept. order. We are in August they still are taking money off our account. They promises to pay the money over and still no money back in our account but they still are deducting money off our account. Today 05.08.2015 sent them a letter again to cancel because one again they take our money off.<br> <br> please don't use these people if they can do this what can they do when you are not around any more.<div><br></div><div><em>(Supplier name changed from BetterLife Home Loans to BetterLife Insurance Products by Hellopeter.com)</em><br> <br> </div>

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Replies (1)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply06 Aug 2015, 10:05
Official
Hello Fionavanrooyen,

Thank you for the query received. Kindly note that we are attending to your complaint and we will revert back to you with feedback.




Regards,
BetterLife Insurance Team