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chris B
1 reviews | Active since Jan 2020
10 Sept 2024, 09:18
DO NOT GET COVER FROM BETTERSURE
I have been getting home insurance from this service provider and claimed for a burst geyser that caused damage to my ceiling and wall. They stated I should pay R5000 up front as access before they can assist and I will have to pay the plumber for any additional work.
No assistance or feedback given as the geyser was replaced however poorly done. The old geyser not removed, and no repair performed to the ceiling or damaged areas.
I can clearly say NO SERVICE AT ALL as they closed my claim without consulting. I will be taken to matter to the ombudsman. As clearly, I paid for the replacement and the labor and BETTERSURE did nothing.
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Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
10 Sept 2024, 10:25Hello Chris
Thank you for contacting us. We are sorry to hear that your claim was not attended to professionally. We will investigate what went wrong with the service provider and ensure that a consultant contacts you urgently.
Regards,
BetterSure
Thank you for contacting us. We are sorry to hear that your claim was not attended to professionally. We will investigate what went wrong with the service provider and ensure that a consultant contacts you urgently.
Regards,
BetterSure
BetterSure Financial Consultants's reply10 Sept 2024, 10:25
Official
Hello Chris
Thank you for contacting us. We are sorry to hear that your claim was not attended to professionally. We will investigate what went wrong with the service provider and ensure that a consultant contacts you urgently.
Regards,
BetterSure
Thank you for contacting us. We are sorry to hear that your claim was not attended to professionally. We will investigate what went wrong with the service provider and ensure that a consultant contacts you urgently.
Regards,
BetterSure
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chris B's updateReviewer Update
10 Sept 2024, 12:13Kindly note that I bought this home 4 years ago and it was inspected by BetterSure and I took it that me service provider had my interest at hart to find out the damages I am claiming for was stated as old damages and now it begs the question why was it not picked up and reported to me the owner 4 years ago this could indicate a lack of due diligence on the part of BetterSure or a failure to honor the service agreement by BetterSure.
Either way what was advertise is not what was received a failure overall.
Either way what was advertise is not what was received a failure overall.
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chris B's update10 Sept 2024, 12:13
Reviewer Update
Kindly note that I bought this home 4 years ago and it was inspected by BetterSure and I took it that me service provider had my interest at hart to find out the damages I am claiming for was stated as old damages and now it begs the question why was it not picked up and reported to me the owner 4 years ago this could indicate a lack of due diligence on the part of BetterSure or a failure to honor the service agreement by BetterSure.
Either way what was advertise is not what was received a failure overall.
Either way what was advertise is not what was received a failure overall.