DO BETTER

Its day 1 of the insurance we already not happy, I called to make changes on commencement date as our bond registered earlier than expected. Change was done and I was told the pro-rata and was happy the guy I spoke to was friendly and helpful.

I then requested a geyser inspection as I was told to request by the sale person who signed us up. was transfered to the claims department.

I dont even think the lady I spoke to at claims was paying attention to what i was saying as I had to repeat everything 2 or 3 times she then put me on hold till I dropped the call. she called me back but I was not able to speak to her I asked her to call me back at 13h00 (she didnt still hasnt)

I then received an email to confirm the changes, for a second I was happy but went through the policy and realised there was a mistake they had removed 1 of my 2 geyser's.

I called back and spoke to Naqeeba I cannot begin to explain how pathetic the service I received was. She was argumentative with a passive condescending tone. I called to let you know of the error done by you guys and I really do not appreciate the treatment that I got.

I asked Naqeeba to send me to her Supervisor she said the supervisor might not be available, Then said the supervisor doesn't have a phone so she cant transfer me to the Supervisor. I told her to get the supervisor to call me I am writing this email 2 hours later and I still havent received a call.

now imagine if inception of the policy is this painful how painful will claim stage be this is why I am exploring other insurance

DO BETTER