Dissatisfied Client

My house was broken into Friday the 12th of July. Monday the 15th of July I put in a claim the service was the worst ever, the call cut while I was giving my ID number nobody returned my call, I had to call again later the same thing happened the next consulted that got hold of me after so many attempts, we finally got to the point where we needed to book for an assessor, we booked an assessor for the following day at 9am, 9am passes no one arrives I call the insurance they advise that assessors only work from 10am. Later in the day I get a call asking if my house was damaged, my answer was no I was then told that on the notes its noted as damaged so the assessor will not be coming in. The assessor only came 9 days later I had to keep on calling and following up.Monday the 29th of July I still followed up with the assessor mind you, he finally advised that he has sent the report to the insure. I've been calling I'm told the same thing everyday that my claim is with whoever it is with.This has been the worst and most unprofessional assistant I have ever received. The agents have not been helpful all.Having to deal with the trauma of the break in now my insures bad service has added to my trauma. Your service has been worst. After this experience I'll never recommend bettersure to anyone ever.