1 reviews | Active since Jan 2020
Dismal service
We have a claim in for serious roof damaged caused be torrential rain experienced in the Western Cape. Bettersure were quick to send their accesor out, however since the claim has been in we here absolutely nothing. Phone call after phone call the consultant assures us that they will esculate the claim and the latest we will wait for the outcome is 48hours. Still no feedback after all these calls and copius amount of airtime consumed as we wait on the line. This is shody customer service ! We, your clients entrusted your company as our insurer and now we sit in a mess of damaged ceilings with a new born baby in the house whilst the roof remains in a dismal state attracting black mould. Our premium that you collect is our waste of monies spent. You certainly don't live up to your advertised mottos. Anne Robins
Thank you for reaching out to us. We are sorry about the storm's impact on your home.
The frustration you're experiencing is warranted, and we understand. On behalf of our claims administrator, we apologise for the communication gap and how much it has cost you, your airtime, your newborn baby's well-being, and your family's peace of mind.
We have also noted your message in the Facebook inbox and are prioritising the investigation of your claim today.
Warm Regards,
The BetterSure Team
Thank you for reaching out to us. We are sorry about the storm's impact on your home.
The frustration you're experiencing is warranted, and we understand. On behalf of our claims administrator, we apologise for the communication gap and how much it has cost you, your airtime, your newborn baby's well-being, and your family's peace of mind.
We have also noted your message in the Facebook inbox and are prioritising the investigation of your claim today.
Warm Regards,
The BetterSure Team