AA
Adele A

1 reviews | Active since Aug 2023

28 Mar 2024, 14:41

Disgusting Service

Disgusting Service! Claims department are unreliable and *************! **** all communication. Just pathetic. Service provides don't communicate or honor arrangements made! VERY UNPROFESSIONAL- Contact numbers always go to voice-mail and when you do get through and get transferred you wait more than 20mins. +-6 weeks process, no paper trail, claims get rejected and they don't let you know. From miscommunication to misinformation - its ridiculous. The repairs currently done better last considering the job feels half asssed and rushed because they did not keep to the time of arrangement on their part. WOULD NOT RECOMMEND. DONT WASTE YOUR TIME OR MONEY!!

Customers can't reach you! Poor automated phone prompts. Long wait times. Lazy listening. Unresponsive. No correct information.

And NO I don't want to send an inbox for anything or to discuss a way forward after it's gotten to this point.

0
Replies (4)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply28 Mar 2024, 14:58
Official
Good day Adele,

Thank you for taking the time to share your feedback with us. One of our consultants will be in touch soon to see how we can find a solution to the concerns you’ve highlighted. 
 
Warm regards,
The BetterSure Team 
#HealthyHome
BetterSure Financial Consultants
BetterSure Financial Consultants's reply28 Mar 2024, 16:25
Official
Dear Adele,

We formally acknowledge that contact has been established from a BetterSure Consultant, During this interaction, it was duly noted that you expressed your preference to refrain from further discussion on the matter. We wish to inform you that the Service Provider has commenced the necessary repairs as per our prior arrangements.

Warm regards,
The BetterSure Team 
#HealthyHome
AA
Adele A's update28 Mar 2024, 20:07
Reviewer Update
Yes as mentioned in my review - i do not want to be contacted after I have been attempting to discuss this issue today and sort out this claim for +-6 weeks before adding my review. Now that i express my anger, frustration, disbelief and disgust to the public, now Bettersure is so willing to assist. No thanks. It is not use to me to further discuss when nothing will come of it (this opinion is based off of every social media platform reviews that are left, revealing Bettersures poor service and lack of response). And Yes While your service provider has made the necessary repairs, it is 8pm and they are still busy with the repair.. meaning our home is exposed to the street, our cars are sitting in the street. It is unacceptable to be doing repairs this late. 1. It is not safe as far as im concerned. 2. We had to cancel plans because the service provider was suppose to start the repairs at 9am and only pitched up at 1pm, with no communication of delays for any reason, now having to accommodate their poor time management and lack of communication.. 3. My husband has to assist holding lights for them because again not them keeping to our planned time. It is completely unacceptable. They have to rush due to it being late. So YES I completely refrain from any further discussion about this.
BetterSure Financial Consultants
BetterSure Financial Consultants's reply01 Apr 2024, 12:40
Official
Dear Adele, 
 
Thank you for sharing your concerns with us.  We’ve received your feedback and truly regret your unpleasant experience.  
 
Warm regards, 
The BetterSure Team
#HealthyHome