Disgusted in the service from Better sure

I have been waiting since 19th May to get an answer whether my claim is approved or not. I am still having to shower with no bathroom light my house still has that damp smell from the damage caused by the water pipe that burst. I am constantly told we are waiting for the internal assessor. I have another home where the Geyser burst in this same time and thank God that is with another insurer that Geyser was up an running the same day.