MB
Millicent B
1 reviews | Active since Oct 2019
02 Mar 2026, 09:54
DISGRACEFUL!!!!!!!!!!!!!!
I wish I could rate this Insurance Company minus 100 stars!!!!!!!!!!! Never in my life have I ever experienced this utterly disappointing and useless insurance cover!!!!!! We reported our stove 2+ months ago!!!!!!Till today they keep on making false promises with no result whatsoever!!!! I have emailed and phoned!! They say that they will resolve the matter, phone us back etc. But nothing!!!! I have told everyone I know that they must never get this Home Insurance cover with this company ever!!!! We will be moving to OUTsurance- as this is utterly unacceptable!!!
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BetterSure Financial Consultants's replyOfficial
02 Mar 2026, 12:55Hello Millicent
We are truly sorry to read about your experience and the frustration this has caused you. Waiting this long for a resolution, especially after multiple follow-ups, is not acceptable and certainly not the level of service we aim to provide.
We are truly sorry to read about your experience and the frustration this has caused you. Waiting this long for a resolution, especially after multiple follow-ups, is not acceptable and certainly not the level of service we aim to provide.
We understand how disappointing it is to feel that promises were made without action, and we sincerely apologise for the lack of progress and communication regarding your stove claim.
This matter has been escalated for urgent review with our claims operations manager, Gavin van Niekerk, who will contact you directly regarding the resolution of your claim and the next steps. Please expect a call or email from him today.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply02 Mar 2026, 12:55
Official
Hello Millicent
We are truly sorry to read about your experience and the frustration this has caused you. Waiting this long for a resolution, especially after multiple follow-ups, is not acceptable and certainly not the level of service we aim to provide.
We are truly sorry to read about your experience and the frustration this has caused you. Waiting this long for a resolution, especially after multiple follow-ups, is not acceptable and certainly not the level of service we aim to provide.
We understand how disappointing it is to feel that promises were made without action, and we sincerely apologise for the lack of progress and communication regarding your stove claim.
This matter has been escalated for urgent review with our claims operations manager, Gavin van Niekerk, who will contact you directly regarding the resolution of your claim and the next steps. Please expect a call or email from him today.
Warm regards,
BetterSure
Warm regards,
BetterSure