WN
Warren N
1 reviews | Active since Mar 2022
16 May 2025, 10:15
Disappointing service. Lack of communication.
Been following up on a claim with Sylvia Chauke and requesting relevant information for more that 2 months. My emails are just being ignored.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
16 May 2025, 10:20Good morning Warren
Thank you for contacting us. We're sorry to hear that you've been waiting for information for more than 2 months.
Our consultant Sylvia has confirmed that your matter is with the internal arbitrator, and as a result, she cannot communicate directly with you. All communication will come from the arbitrator.
According to our records, they requested approval to proceed on the 14th of May, and that approval has been granted, so you can expect communication from them in the next few days.
Warm regards,
BetterSure
Thank you for contacting us. We're sorry to hear that you've been waiting for information for more than 2 months.
Our consultant Sylvia has confirmed that your matter is with the internal arbitrator, and as a result, she cannot communicate directly with you. All communication will come from the arbitrator.
According to our records, they requested approval to proceed on the 14th of May, and that approval has been granted, so you can expect communication from them in the next few days.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply16 May 2025, 10:20
Official
Good morning Warren
Thank you for contacting us. We're sorry to hear that you've been waiting for information for more than 2 months.
Our consultant Sylvia has confirmed that your matter is with the internal arbitrator, and as a result, she cannot communicate directly with you. All communication will come from the arbitrator.
According to our records, they requested approval to proceed on the 14th of May, and that approval has been granted, so you can expect communication from them in the next few days.
Warm regards,
BetterSure
Thank you for contacting us. We're sorry to hear that you've been waiting for information for more than 2 months.
Our consultant Sylvia has confirmed that your matter is with the internal arbitrator, and as a result, she cannot communicate directly with you. All communication will come from the arbitrator.
According to our records, they requested approval to proceed on the 14th of May, and that approval has been granted, so you can expect communication from them in the next few days.
Warm regards,
BetterSure
WN
Warren N's updateReviewer Update
29 May 2025, 10:50Good day. Please provide an update to your previous response.
WN
Warren N's update29 May 2025, 10:50
Reviewer Update
Good day. Please provide an update to your previous response.