1 reviews | Active since Jul 2026
Disappointing Service Experience
I've had issues in the past with Bettersure regarding one of my properties. Despite this, I decided to keep another property insured with you for structural cover.
I now need to provide my bank with proof of insurance, and I've been waiting approximately two hours for someone to get back to me.
Honestly, I find it extremely disappointing that something as simple as obtaining proof of insurance can take this long. The level of service has left me questioning whether I should continue with this insurance policy as well.
I would appreciate it if someone could please assist me as soon as possible.
Kind regards, Angelo
Hello Angelo,
We’re really sorry to hear how frustrating this experience has been, especially given the concerns you’ve had with us in the past. We understand that you need proof of insurance for your bank, and that waiting for assistance with something you need to move forward is disappointing.
Our team will investigate what has happened and arrange for someone to reach out to you as soon as possible to assist with your proof of insurance. We also want to make sure your concerns around the service you’ve received are properly looked into.
Thank you for bringing this to our attention, we hope we can restore your trust in us.
Warm regards,
BetterSure
Hello Angelo,
We’re really sorry to hear how frustrating this experience has been, especially given the concerns you’ve had with us in the past. We understand that you need proof of insurance for your bank, and that waiting for assistance with something you need to move forward is disappointing.
Our team will investigate what has happened and arrange for someone to reach out to you as soon as possible to assist with your proof of insurance. We also want to make sure your concerns around the service you’ve received are properly looked into.
Thank you for bringing this to our attention, we hope we can restore your trust in us.
Warm regards,
BetterSure
Hi Angelo,
We’re sorry that your experience did not reflect the level of service we aim to provide.
Your proof of insurance letter should now have been sent to you via both WhatsApp and email. We hope this has resolved what you needed, but if there is anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
BetterSure
Hi Angelo,
We’re sorry that your experience did not reflect the level of service we aim to provide.
Your proof of insurance letter should now have been sent to you via both WhatsApp and email. We hope this has resolved what you needed, but if there is anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
BetterSure