DISAPPOINTED

The most unprofessional insurance company I have ever dealt with. Firstly the amount of time and money it takes to get a hold of the call centre to log a claim. After having a break in, we needed emergency services.. it is now day 4, and they have not finished anything. After day 3 of been calling and requesting assistance they then advise that they are awaiting footage and alarm reports , which they have never requested from us before. We were constantly notified that they are awaiting feedback and quotes and internal assessment. They do not return calls timeously for updates or statuses on the claim. Calls are returned hours later. We have stressed the urgency of our claim due to the damaged caused by the break in, we are completely at risk, having to sleep with armed guards for the past 3 nights.

I am completely and utterly disgusted by the service provided and will definitely not recommend their services to anyone.