Delays delays delays

It has been 9 non stop days of water coming through my ceiling in my kitchen. The damage now is way more than it would have been initially yet Bettersure continue to delay together with their *********** service providers who can “find the problem” but aren’t actually able to do the work I.e Eyakho Projects. I was promised on Friday that work would begin yesterday only to find out this Eyakho projects don’t do roofs. Another person was to do the work but he just took measurements. This has been a fight from start with me having to go on social media to get anywhere and for someone to finally email me but once again instead of work starting today it’s radio silence. Work on my roof must start today. Another delay is not acceptable!