lD
lungile D
1 reviews | Active since Jun 2019
23 Sept 2024, 11:23
Delay Claim for 3 weeks
Am very disappointed, i logged a claim 3 weeks back up until now no feedback, every time "we are sending your claim to our underwriters every time ', I've been a loyal customer for years and with my first claim i get this service....
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Replies (1)
BetterSure Financial Consultants's replyOfficial
24 Sept 2024, 08:50Hello Lungile
Thank you for contacting us. We apologise that you have had to wait for feedback, which has caused you frustration. The claim process can take time, mainly when the claim is referred to the underwriter. We will follow up with the claims team to track the status and let you know if anything has changed, but please be assured that you will receive email communication as soon as the feedback from the underwriter is available.
Regards,
BetterSure
Thank you for contacting us. We apologise that you have had to wait for feedback, which has caused you frustration. The claim process can take time, mainly when the claim is referred to the underwriter. We will follow up with the claims team to track the status and let you know if anything has changed, but please be assured that you will receive email communication as soon as the feedback from the underwriter is available.
Regards,
BetterSure
BetterSure Financial Consultants's reply24 Sept 2024, 08:50
Official
Hello Lungile
Thank you for contacting us. We apologise that you have had to wait for feedback, which has caused you frustration. The claim process can take time, mainly when the claim is referred to the underwriter. We will follow up with the claims team to track the status and let you know if anything has changed, but please be assured that you will receive email communication as soon as the feedback from the underwriter is available.
Regards,
BetterSure
Thank you for contacting us. We apologise that you have had to wait for feedback, which has caused you frustration. The claim process can take time, mainly when the claim is referred to the underwriter. We will follow up with the claims team to track the status and let you know if anything has changed, but please be assured that you will receive email communication as soon as the feedback from the underwriter is available.
Regards,
BetterSure