1 reviews | Active since Jun 2016
Debits continue despite confirmed cancellation
<p>Stay way from this company. Betterlife means nothing except that the customer will be worse off. It appears that this company is running a ****. Even though they confirmed the cancellation of a policy in October 2015, they still continued to debit my account from December 2015 to the present. They have taken R4,509.05 from my hard earned money so far. The question is WHEN will I get it back. Will the debits stop? Will the nightmare end? How much effort and expense will I have to incur to report this despicable practice. I strongly advise avoiding this company like the plague. Their cancellation letters are meaningless, and so probably is everything else that they purport to be.</p>
Good day Stafford Isaac,
Thanks for bringing the matter to our attention. I apologise for the experience you have had thus far
Please allow me to look into the matter and provide feedback shortly
Regards,
Samuel Mabunda
BetterLife Client Services
***
Good day Stafford Isaac,
Thanks for bringing the matter to our attention. I apologise for the experience you have had thus far
Please allow me to look into the matter and provide feedback shortly
Regards,
Samuel Mabunda
BetterLife Client Services
***
So today I had to do ANOTHER policy cancellation. Betterlife's own cancellation letter of last year must be ****? Is this their common business practice which seemingly boils down to a ****. I am told that a policy which they CONFIRMED in WRITING last year as cancelled will now take 48 hours to cancel. This is probably a way to avoid refunding me of the R4,509.05 they took without my permission
So today I had to do ANOTHER policy cancellation. Betterlife's own cancellation letter of last year must be ****? Is this their common business practice which seemingly boils down to a ****. I am told that a policy which they CONFIRMED in WRITING last year as cancelled will now take 48 hours to cancel. This is probably a way to avoid refunding me of the R4,509.05 they took without my permission
Dear staffordisaac,
As discussed on our phone conversation and clarified the confusion. You initially had two policies with BetterLife, a Homeowners cover and a Mortgage Protection policy.
What was cancelled in October was the Homeowners cover and the Mortgage Protection policy remained active, hence the monthly debits. What I have assisted you with today was the cancellation of the Mortgage Protection policy
The confusion was cleared and you did confirm that you understand the process we have undertaken
Thanks again
Samuel Mabunda
BetterLife Client Services - ***
Dear staffordisaac,
As discussed on our phone conversation and clarified the confusion. You initially had two policies with BetterLife, a Homeowners cover and a Mortgage Protection policy.
What was cancelled in October was the Homeowners cover and the Mortgage Protection policy remained active, hence the monthly debits. What I have assisted you with today was the cancellation of the Mortgage Protection policy
The confusion was cleared and you did confirm that you understand the process we have undertaken
Thanks again
Samuel Mabunda
BetterLife Client Services - ***