Debiting my account

Last year I app**** for a bond through betterbond and I got it. Few weeks after the approval I got a call from Desiree from Betterlife and she asked if I needed a life cover on the bond, and I said 'yes'.<br> We did the paperwork over the phone and she sent me the copy of my contract, and they were supposed to debit my account as soon as the bond gets registered.<br> So it has taken a bit longer for the bond to be registered as the property I bought was a distressed. So betterlife started debiting my account in December 2014, I called them and I spoke to a lady by the name of Thokozile who said I must write an email and ask the bond attorney's to confirm this (the bond is not yet registered under my name). I did that few weeks ago and that was the last time I heard from her. Betterlife is still debiting my account despite the email I sent to you.<br> Can you guys please stop this and refund me my money , only start to debit my account as soon as the bond gets registered under my name. because at the point I am insuring the property which is not under my name.<br> I am even considering terminating this contract, your service is very poor.