1 reviews | Active since Apr 2015
Debiting after cancellation
<p>I've had nothing but terrible service from Betterlife, i had a policy with them to start on the 1st of May, without informing me they changed my commencement date to April, they then debited my account. I then asked for a refund and for them to cancel my policy, they then refunded me and sent me a cancellation confirmation email. However on the 1st of may they once again charged me, this time with double the amount. I've sent multiple emails and attempted to contact brokers to demand a refund with no response. NEVER do business with Betterlife...</p>
Good day Mr Wyness
Kindly note that we acknowledge your complaint and we aim to provide the best service possible.
We will investigate this matter and provide feedback accordingly.
Kind regards
The BetterLife Team
Good day Mr Wyness
Kindly note that we acknowledge your complaint and we aim to provide the best service possible.
We will investigate this matter and provide feedback accordingly.
Kind regards
The BetterLife Team
I still have not received my refund or cancellation, i was contacted last week and nothing was actioned. The next bit of correspondence you receive regarding my policy will be from my lawyer. I want the policies cancelled IMMEDIATELY and my refunds in my account before the end of this week.
I still have not received my refund or cancellation, i was contacted last week and nothing was actioned. The next bit of correspondence you receive regarding my policy will be from my lawyer. I want the policies cancelled IMMEDIATELY and my refunds in my account before the end of this week.
Good day Mr Wyness
Kindly note that the policy is no longer active and a refund is being processed accordingly.
We apologize for any inconveniences caused and we hope that this resolution is satisfactory.
Kind regards
The BetterLife Team
Good day Mr Wyness
Kindly note that the policy is no longer active and a refund is being processed accordingly.
We apologize for any inconveniences caused and we hope that this resolution is satisfactory.
Kind regards
The BetterLife Team