Debited for Canceled Home Onwer's Cover

<p>Better Life assisted me getting a Home Loan. I then received calls regarding the Home Owner's Cover and the Life Insurance Policies for the house. After that, I was given the quotations I accepted both policies, however after reading the contract from Standard Bank, I noticed that they already included the Home Owner's Cover Policy which came at a premium of R147.00 mean while BetterLife premiums were higher at R210.11. From September - October 2016, I sent a number of emails to BetterLife Customer Service Centre, the first time around I was told that a request has been sent to the relevant department to cancel the Home Owner's Cover Policy. I waited for two week without hearing any update from BetterLife and I called for the second time and the Consultant that was assisting me, canceled the policy. On 02 November 2016, I received a call from a BetterLife Consultant, her name is <strong>Shannon Torres</strong>,<strong> </strong>she asked me why I canceled the policy, I explained to her that Standard Bank was giving me the same cover at less a premuim. She asked me if she could come lower than the Standard Bank premiums would I reinstate the policy, of which I said yes. After our telephone conversation, she told me that she would get back to me. I never heard anything from here since that day. On 02 March 2017 I noticed that there were two debit oders made on my bank account by BetterLife, Betterlife ********** 13 Mar REINS -R210.11 and Betterlife ********** 13 MAR REINS -R154.29. I called BetterLife Customer Service Centre enquiring why am I being debited, I spoke to Mbali one of BetterLife Consultant. She told me that the Home Owner's Cover was reinstated that is why I've been debited the total amount of R364.40. My question is, who authorised BetterLife to reinstate the Home Owner's Cover Policy of which I cancelled 5 Months ago. When I spoke to Mbali, she told me that in order for me to get a refund, BetterLife will first have to listen to the tapes of the conversation I had with Shannon Torres. Really now, do you even have any idea of the inconvenience you causing by just debiting people's monies without their authorisation and you turn around and want to listen to tapes after that before you refund. I saw many complaints regarding the same problem on Hello Peter and it looks like you are used to do this. Please, expect cancelation of the Life Cover very soon because you just proved to me that I'll experience difficulties with you in future. <strong>I WANT MY MONEY BEFORE END OF BUSINESS DAY TODAY OR ELSE I'LL TAKE THIS MATTER FURTHER.</strong></p>