EK
Elizma K
1 reviews | Active since May 2014
01 Nov 2025, 08:29
Debit order taken after cancellation was confirmed
The debited me after I cancelled. I have proof after numerous phone calls and emails as well as via their WhatsApp line that I have cancelled. I can't even get my money back from the bank and need to deal with them directly. But their business hours are on Mondays to Fridays. Super frustrated as it was confirmed to have been cancelled. And I told them months in advance (3 months) but have been struggling so much to get response or in contact with someone. After numerous attempts they called me and then confirmed via their WhatsApp line that it has been cancelled. I have proof. Now I need to wait til monday to recieve my money back after a lack of service on their side
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Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
03 Nov 2025, 09:01Hello Elizma
Thank you for reaching out and for your patience despite the frustration this situation has caused. We sincerely apologise for the inconvenience and distress you've experienced—especially after taking every step to cancel well in advance and receiving confirmation.
Thank you for reaching out and for your patience despite the frustration this situation has caused. We sincerely apologise for the inconvenience and distress you've experienced—especially after taking every step to cancel well in advance and receiving confirmation.
We understand how upsetting it is to be debited after cancellation, and we acknowledge the effort you've made through calls, emails, and WhatsApp to resolve this. Your proof of cancellation is noted and appreciated.
Our service team will urgently review your case to ensure the refund is processed as a priority.
We will get back to you as soon as possible.
Warm regards,
BetterSure
We will get back to you as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply03 Nov 2025, 09:01
Official
Hello Elizma
Thank you for reaching out and for your patience despite the frustration this situation has caused. We sincerely apologise for the inconvenience and distress you've experienced—especially after taking every step to cancel well in advance and receiving confirmation.
Thank you for reaching out and for your patience despite the frustration this situation has caused. We sincerely apologise for the inconvenience and distress you've experienced—especially after taking every step to cancel well in advance and receiving confirmation.
We understand how upsetting it is to be debited after cancellation, and we acknowledge the effort you've made through calls, emails, and WhatsApp to resolve this. Your proof of cancellation is noted and appreciated.
Our service team will urgently review your case to ensure the refund is processed as a priority.
We will get back to you as soon as possible.
Warm regards,
BetterSure
We will get back to you as soon as possible.
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
04 Nov 2025, 10:18Hello Elizma
We are pleased to inform you that our Service team has confirmed your refund authorisation.
Again, please accept our apology for the experience you had. Your cancellation request was received after the premium had already been processed by our system. In such cases, a refund is initiated—but we acknowledge that this should have been clearly communicated upfront. Ideally, our Retentions team would have explained the full process, including the refund timeline, so you could have been fully informed from the start.
We are pleased to inform you that our Service team has confirmed your refund authorisation.
Again, please accept our apology for the experience you had. Your cancellation request was received after the premium had already been processed by our system. In such cases, a refund is initiated—but we acknowledge that this should have been clearly communicated upfront. Ideally, our Retentions team would have explained the full process, including the refund timeline, so you could have been fully informed from the start.
Thank you for your patience, and please don’t hesitate to reach out if you need further clarity.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply04 Nov 2025, 10:18
Official
Hello Elizma
We are pleased to inform you that our Service team has confirmed your refund authorisation.
Again, please accept our apology for the experience you had. Your cancellation request was received after the premium had already been processed by our system. In such cases, a refund is initiated—but we acknowledge that this should have been clearly communicated upfront. Ideally, our Retentions team would have explained the full process, including the refund timeline, so you could have been fully informed from the start.
We are pleased to inform you that our Service team has confirmed your refund authorisation.
Again, please accept our apology for the experience you had. Your cancellation request was received after the premium had already been processed by our system. In such cases, a refund is initiated—but we acknowledge that this should have been clearly communicated upfront. Ideally, our Retentions team would have explained the full process, including the refund timeline, so you could have been fully informed from the start.
Thank you for your patience, and please don’t hesitate to reach out if you need further clarity.
Warm regards,
BetterSure
Warm regards,
BetterSure