Debit my account even after cancellation

Good day, Mr Pyne,

 

Please accept our sincere apologies for the delay in processing your cancellation request. As discussed telephonically, we did not receive your initial cancellation request as it was sent to an email address that does not receive incoming emails. That particular address is used solely for system-generated documents.

 

However, I would like to inform you that your policy has now been successfully cancelled, as per the attached letter. We have also requested an urgent refund, and as soon as the funds reflect on our side, we will process the refund without further delay.

 

Thank you for your understanding and patience.

 

Should you have any further questions, please don't hesitate to reach out.

Regards,
BetterSure