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1 reviews | Active since Nov 2025

10 Nov 2025, 15:21

Daylight ******* from Bettersure

Bettersure is the biggest **** in the insurance industry. Use them at your own risk. I had a water from the ceiling, an assessor was sent and he said it's a leak in the roof. I did some work on the roof trusting his assessment but the water leak continued despite there being no rain for 6 days. I reported this and requested for another assessment which did not come. I went into the ceiling myself and discovered a burst pipe, sent pictures and videos to them. They still continued to reject my claim without giving it a second thought. They are very pathetic especially Phumeza

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Replies (2)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply10 Nov 2025, 15:37
Official
Hello Welcome

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience you've faced, and we understand how upsetting this situation must be.

Your feedback highlights serious concerns regarding the initial assessment, the delay in follow-up, and the handling of your claim. 

We would like to investigate this matter further to ensure it’s reviewed thoroughly and fairly. Our team will prioritise this, and we will get back to you urgently.

Warm regards,
BetterSure
BetterSure Financial Consultants
BetterSure Financial Consultants's reply11 Nov 2025, 12:53
Official
Hello Welcome

We're happy to share the following update. We phoned you yesterday and again this morning to confirm that our plan is to send out another service provider to assess the pipe. Once that’s done, we’ll be in a better position to decide on the next steps.

Thanks so much for your patience, and we apologise for the experience you had during this claim.

Our claims team will keep you updated on the status of the assessment.

Warm regards,
BetterSure