LM
Lulu M

1 reviews | Active since Oct 2019

18 Mar 2024, 14:02

CUSTOMER'S VALUE MEANS NOTHING

THIS COMPANY DISRESPECT, UNDERMINES AND TAKE CUSTOMERS FOR GRANTED. I CLAIMED FOR MY GATE MOTOR WHICH WAS NOT WORKING, AND THEY ALLOCATED MARATO HOME SOLUTIONS AND CONSTRUCTION,(WORST) TO COME ASSESS THE MOTOR, AND WAS TOLD THAT A MOTHER BOARD NEEDS TO BE REPLACED, AFTER DAYS OF WAITING THESE MARATO HOME SOLUTIONS AND CONSTRUCTION CAME BACK, NO MOTHER BIARD WAS CHANGED AND WAS ONLY A FUSE THAT WAS CHANGED AND THE WAS TOLD THAT THE MOTHER BOARD WAS R4000 OR MORE. ASKED TO SEE WHAT WAS CHANGED YOU WON'T BELIEVE WHAT I WAS GIVEN A CIGARETTE LUGHTER SWITCH AND A FUSE, I DON'T KNOW HOW MANNY CALLS I'VE MADE AND EMAILS SENT AND NO ONE HAS CONTACTED SO FAR, YOU CALL THEY KEEP YOU ON HOLD FOR 10 MINUTES OR MORE JUST TO GET SOME SUPERVISOR OR WHOEVER, YOU'LL BE PROMOTED TO CALLED BACK AND THEY WILL NOT, I DON'T KNOW HOW MUCH I'VE SPEND ON AIRTIME. TO ME THIS COMPANY AND MARATO HOME SOLUTIONS AND CONSTRUCTION ARE BOTH ****** AND SHOULDN'T BE TRUSTED

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Replies (6)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply18 Mar 2024, 14:47
Official
Dear Lulu Mo

Thank you for sharing your concerns with us. One of our managers will be in touch soon to discuss the way forward.   Warm regards,The BetterSure Team  #HealthyHome
LM
Lulu M's update19 Mar 2024, 16:52
Reviewer Update
Would be super surprised if ever I will be contacted, this being responded to it's just for publicity, as I'm still waiting for my response to my emails, I'M STILL SAYING THAT THIS COMPANY HAS LOST IT'S TOUCH, ME STAYING WITH THEM JUST A WASTE OF TIME
BetterSure Financial Consultants
BetterSure Financial Consultants's reply20 Mar 2024, 13:23
Official
Dear Lulu Mo,

Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.

We truly truly regret your unpleasant experience.  Warm regards,The BetterSure Team#HealthyHome
LM
Lulu M's update20 Mar 2024, 14:47
Reviewer Update
When is soon according to you cause I'm still waiting, seeing this is the only place platform you only respond quickly, you might as well as respond here
BetterSure Financial Consultants
BetterSure Financial Consultants's reply20 Mar 2024, 17:48
Official
Dear Lulu Mo,

We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to discuss how we will resolve your concerns. 

Our team is busy investigating your claim but will be in contact to assist further. Warm regards, The BetterSure Team #HealthyHome 
LM
Lulu M's update28 Mar 2024, 11:17
Reviewer Update
I would like to to say thank you for sorting out my problem.