********** Customer Service Experience

In all my life, I have never had the unfortunate experience of dealing with the worst customer service I have ever encountered. I lodged a storm claim on 30 January 2024 with this company and an assessor was sent through (took pictures) and advised that the company needed to send through a Structural Engineer to assess the damage. To this date I have had no updates from them, I call them every week to find out about the status of the claim, but I get the same response all the time (we need to assign a Structural Engineer). Last week I was told that payment has been made & I was asking questions to find out how this is possible, I still could not get a response. First, you need to follow-up as nobody will give you any feedback on progress, you receive conflicting information, and you are put on hold for long periods of time (all in vain as they still don't have any valuable information to share). I will be looking for a new provider as soon as possible and would caution anyone considering doing business with this company to think twice before signing up. The lack of communication, incompetence and disrespect I experienced during this process is simply unacceptable.